Effective Date: Thu | 13 March | 2025
At Thothube.com, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase,
1. Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Returns must be initiated within 30 days of receiving the order.
- For hygiene and safety reasons, we do not accept returns on used or opened beauty products unless they arrived damaged or defective.
- Items marked as final sale or promotional items are not eligible for returns.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us at [thothube@gmail.com] within 30 days of receiving your order.
- Provide your order number and a brief reason for the return.
- We will send you a return authorization and instructions for returning your item.
- Ship the item back to us at: Thothube.com
2744 E 11th St #3405, Los Angeles, CA 90023, United States - Once received and inspected, we will process your refund or exchange.
3. Refunds & Processing Time
- Refunds are issued to the original payment method within 7-10 business days after we receive the returned item.
- Shipping fees are non-refundable unless the return is due to a defect or an incorrect item sent.
- If an item is damaged or defective, we will offer a full refund or replacement at no extra cost.
4. Exchanges
- We allow exchanges for the same item if it arrived damaged or defective.
- If you wish to exchange for a different product, please return the item and place a new order.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method for your return to ensure delivery.
6. Contact Us
For any return inquiries, feel free to contact us at:
Email: thothube@gmail.com
Address: 2744 E 11th St #3405, Los Angeles, CA 90023, United States
We appreciate your trust in Thothube.com and strive to provide the best shopping experience!